TravelHowz.com
 
 
Call 1-902-482-4773 & talk to an Agent
Frequently Asked Questions
 
Making a Reservation
 
Ticketing
 
At the Airport
 
 
Traveling with Children
 
 
Miscellaneous
 
 
Making a Reservation
 

Our booking engine quickly searches for the best consolidator fares for the routing selected by you as well as the best published fares.

Enter the city or airport code from where you will depart and the city or airport code in which you will arrive. Enter the dates you want to depart and return.
Select if you want a one way or direct flight/date flexibility etc.
or Return Time or Airline. Click Search to get results.

Choose your favorite flight combination by clicking on "Purchase This" button beside the flights you want.

On the Next screen provide the ages of the Travelers in the boxes and click on Confirm Availability button.

The next screen asks for Travel Insurance Options and gives you the price details of the passenger fare & taxes and Grand Total for the flight you have booked.(Click on Update Price Details and Continue Booking Buttons respectively)

Next screen will ask you to provide with specific information such as Passenger Info/Contact Info/Payment Info and go as per system prompts to finalize your booking.

After booking Please send special requests by email, an agent will complete your request.
Yes, it is possible that all the tickets for the requested itinerary have already been sold out by our consolidators; and hence our system shows no availability.
Again, if you are flexible on your dates and time of departure, you can get many more options and cheapest flights. Sometimes, especially when the travel dates are a bit in future and you are unable to get any consolidator flights, you should keep looking for new flights from time to time. Our consolidators keep purchasing flights on an ongoing basis and who knows there might be a one that suits your requirement.
We prefer cash payment or bank transfer to make the process faster. For Credit Card payment, to help protect your credit card from fraudulent activity, we take extra time to verify passenger information alongwith with related documentation using photo ID displaying address, CC authorisation form, copies of credit card and any other detail that will be required to authenticate at the time of purchase. If the airline you have selected requires paper tickets you will be notified of delivery options and additional cost may be involved. Naturally if you require paper tickets, time must be allowed for delivery of the tickets from our location.
Our Booking Engine is a proven technology that is rated as one of the best in the world. It is a result of combining world's best search (and booking) engines and the largest database of negotiated fares. Our Booking Engine will allow you to book fares which are frequently lower than those offered by other travel sites on the Internet.
Please note that the cheap tickets offered by us are actually bought from consolidators (and not from airlines). This means that the availability status of flights changes continuously and hence we cannot give you price quotes by looking up the prices - because, we cannot guarantee the price or availability when you actually book the flight. Hence, giving price quotes over the phone would be wrong and is not part of our policy.

You should check the price and availability when you are ready to book. You can check it out here.
For any booking related problems, you can contact us at support@travelhowz.com
This can happen due to a number of reasons - the airline might change the itinerary of their flights, complete flight information might be unavailable etc.

Mostly, we will be able to sort out such issues for you by talking to the consolidator who is issuing tickets for that flight. We can also try to book tickets manually for you (i.e. outside of the system) ... please contact travelhowz@travelhowz.com, if you would like us to try.
Of course, we will not charge any money to your credit card unless we are able to give you complete and confirmed itinerary details. We will only charge to your credit card only after discussing these details with you and getting your consent for making such a booking.
 
Ticketing
 
 
An eticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. With an eticket,your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.

PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so can result in your inability to board your flight.)
An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel with each passenger paying adult fare.( Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not. Subject to acceptance by airline). Other conditions will apply according to the varying rules of the airlines and you will be notified accordingly at the time of booking.
 
Yes we do. We charge a service fee 50 CAD/per ticket for any changes or cancellations to fares.
In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares.
The price of the tickets includes taxes and fees which are levied on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box(es) of the ticket(s).
For canceling your flight bookings, you should contact us immediately at the following email address: support@travelhowz.com(Address the mail to: General Counsel).
Note that speed is of essence here - so inform us as soon as you need to cancel your booking.

If you are not able to reach us due to any reason, remember to show-up for the flight. In any case:

DON'T BE A NO-SHOW!
(Not showing up for the flight will mean that you did not cancel your flight booking and this will be treated as a no-show)
This is really important to understand. We can't lay any further emphasis on this.
If you can't reach us, try the following options:

Phone the airline on which you have your booking

Visit the airport and talk to a Customer Service Representative of the airline

So, talk to them and explain them the situation. And do not forget to take their name, contact details and identification number. Noting this information will be beneficial to you - e.g. in case you miss the flight, you can at least prove that you spoke to a customer service representative of the airline. If you don't have any such proof, you will most certainly lose all the money you have paid for your ticket.

If you have made a proper cancellation with the airline, you will lose only the cancellation fee that you must have agreed to at the time of the original booking.
Some major airline carriers have changed their exchange policies for non-refundable tickets. Changes to tickets prior to departure date may result in large change fees plus additional applicable charges. After departure, your ticket may have no residual value.
Yes. you can purchase it within 48 h after your reservation at
http://www.travelhowz.com/insurance.jsp
If e-ticket is not available for your itinerary ,you can choose to have your tickets sent via Xpresspost and Fedex.
 
At the Airport
 
If you have reserved a seat assignment, you must still check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (60 minutes for non-US and overseas flights).
ALL ticketed passengers must show a government issued photo identification at check-in. Children must have a parent present at check-in. Tickets, or eticket reservations must be in each passenger's name as it appears on the photo identification.
An international trip may require valid travel documents such as, but not limited to:
passport
visa
re-entry permit
health certificate
inoculation record
a ticket for the return journey or continuance of your trip
or ANY combination thereof.
travelhowz.com is NOT responsible for your travel documents. You are responsible for acquiring the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate, embassy, or government agency.
Schedule change made by the Airline means when it changes flight time or number due to operational reasons. If known in advance, travelhowz.com will send changes to you prior to your flight. Often schedule changes are at the last minute. You may call the Airline few hours prior to your departure time to check your flight status.
In general, you are allowed two items of checked baggage per person and one personal carry-on item. Baggage rules can vary by airline and may change due to security or other regulations. Airlines reserve the right to charge for the Third piece / for non-standard baggage at the time of check in.
 
Traveling with Children
 
Tickets for children under the age of 14 who are travelling alone are not bookable on this site. In general, minors under the age of 18, traveling alone, may be subject to unaccompanied minor fees as determined by the selected airline. Many airlines provide or require all unaccompanied children to be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. This service, called unaccompanied minor service, may result in a fee of $30 or more per flight segment. A parent MUST be present at check-in when a child is traveling alone. Some airlines prohibit children traveling alone from flying on the last connecting flight of the day. Please contact the airline directly to determine what requirements and fees are involved.
An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel with each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.
In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child's travel. Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling. If a minor child is traveling with only one parent, the absent parent should provide NOTARIZED CONSENT. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities. In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide NOTARIZED CONSENT. If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents.
 
Miscellaneous
 
Fares: All fares including taxes and service charges are non-refundable.

Confirmation: In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete until you have received a ticket number. You will be contacted by an agent within 24 hours of your booking to reconfirm the ticket has been issued. In some cases, due to unforeseen errors we may be unable to honour a fare quoted.

Credit Card: You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

Flight Reconfirmation: Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

Passports/Visas/Health Requirements: We are very happy to inform you of current travel documentation requirements if you so require. It is your responsibility to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. We accept no responsibility if you should be denied boarding or deported due to non-fulfillment of the above.

Insurance: We strongly recommend travel insurance to cover you for cancellation, health, baggage etc.

Cancellation / Changes If you need to change or cancel your travel plans, it is your responsibility to notify us in writing of such a request. These tickets are discount tickets, which have restrictions on them and may be up to 100% non-refundable and non-changeable. We charge a service fee for any changes or cancellations to fares. In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the flight rules for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a 'no show' and could result in you losing all that you paid.

Lost Tickets: If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available Mon-Fri (9.00-18.00 ET) Saturday (9.00-14.00ET) to answer your questions. All you have to do is ask.
Yes we do offer phone support during our normal hours of working. Outside our normal working hours we request you to leave a voicemail for Emergencies or Urgent request.

Otherwise, Email is a FAR more efficient way to conduct support and you will find we are VERY quick to solve problems via email.
Currently, we process credit card charges if the credit card has a billing address in US or Canada. If you enter a credit card billing address outside the US or Canada, you will not be able to book a ticket or reservation on our site.
Yes, it is possible for a non-passenger to book a ticket (using his/her credit card) on the behalf of a passenger (e.g. a minor or a person who doesn't have a credit card). In fact, this happens all the time and there are absolutely no problems if you follow the procedure correctly. Here is the procedure to be followed in such a case:

Step 1: Find the flight that you want to book tickets on and enter the names of the passengers.

Step 2: Enter the name of First passenger as the credit card holder. Enter other credit card details as required by the system. Please take extra care while entering the name of the passengers - the names cannot be changed after the tickets have been issued.

Step 3: Once you are done with making the reservation, you will be issued a confirmation number. You will need to send across this confirmation number, the credit card holder's name and other details in an email. The email address can be obtained from the "Email Us" link on our website.

Step 4: A credit card authorization form will be sent to the credit card holder (by fax or email). Through this form, the credit card holder confirms that the passengers can use his/her credit card for paying for the tickets.

Step 5: One the credit card holder has completed the authorization form, he/she will fax it to us together with the photocopies of a government-issued photo card (e.g. driver's license or passport) and a photocopy of both sides of his/her credit card. Once we receive these documents, we will check them for completeness and will then forward them to the consolidator.

Step 6: Tickets are issued and are sent across to the credit card holder.

This process protects the consolidators from credit card fraud.
travelhowz.com is not permitted to accept third-party travel vouchers, frequent flyer miles, or loyalty program points for travel on our site. To redeem these forms of payment, you'll need to contact the appropriate airline, hotel, or rental car company.
This usually happens when you have incorrectly keyed in your credit card number. Each credit card number is initially checked to ensure that the correct number of digits has been entered, and that they are entered in the correct sequence. Make sure you that have entered the correct numbers in the correct sequence.
Consolidator fares are a great concept that helps you get cheap flight tickets. Actually, Consolidators are nothing but companies that act as distributors and acquire (buy) unsold seats (in bulk) from airlines. These are, generally, unsold seats on international flights. Since these seats would otherwise have earned nothing for the airline and since the Consolidators buy them in bulk, the airlines offload these seats to Consolidators at highly discounted prices. The Consolidators, in turn, sell them to you (general public) at fares that are much lower than even the normal discount fares.

Sometimes, the airlines might also allow you to earn frequent miles with consolidator-purchased tickets. Another important point to note is that "Consolidator tickets are quite often available for flights that are displayed as sold-out by the airline". This actually acts as a double advantage for you i.e. you not only get a seat on a flight that is shown as full by the airline but also get it at a much lower price.

Yes, it is possible. Here are the reasons/circumstances:

  • • The conditions/ restrictions imposed by the Consolidator might not be acceptable/suitable to you.


  • • With Consolidator fares, you might not get to know the name of the airline you would be flying with (and the seat allocation) until the day of your flight. However, this is not always the case. Most Consolidators try to get this information to you upfront i.e. at the time you buy your ticket.


  • • The penalties/fees that are associated with canceling/changing a flight booking might prevent you from going for Consolidator fares - especially if you are not certain about your travel plans.


  • • Some people would not go for Consolidator fares because certain Consolidators do not accept third party payments for flight bookings.


So, if you have a flexible travel plan and if the restrictions etc are not a problem, the Consolidator fares would be the best for you. The savings are tremendous with consolidator fares (much more than what they are from discounted airline fares). Just check out for yourself at http://www.travelhowz.com/flights.jsp)

It can result into non-acceptance by the airlines/immigration authorities at the Airport.

or

Lead to ticket re-issuance resulting into penalty by the Airline.

or

In case Airlines cancels the booking for above reason, it can also cause refunding of the tickets with applicable refund charges.

or

Making a fresh booking may result into non-availability of lower booking class and might result into a higher fare.